We want to respond to those of you who’ve commented about your problems using cashback last Friday. For a few hours on Friday, November 28, Live Search cashback experienced an unexpected outage. If you completed a purchase that day, you can follow up on a cashback rebate by contacting Microsoft at https://support.search.live.com/. Be sure to have the order number and the email address provided for the transaction.
Here are the details about Friday’s outage:
- A significant spike in traffic caused the system to go down for several hours on Friday.
- The downtime was partly related to investigating the issue and partly to rebuilding and redeploying the databases and indexes that support Microsoft Live Search cashback.
- The issues that caused Friday’s problem have been resolved. We’re confident we won’t have further problems.
We apologize for the inconvenience.
Rajat Taneja, General Manager, Worldwide Commercial Search