The new Bing & Edge – Updates to Chat

Hello early previewers,

We want to share a quick update on one notable change we are making to the new Bing based on your feedback.

As we mentioned recently, very long chat sessions can confuse the underlying chat model in the new Bing.  To address these issues, we have implemented some changes to help focus the chat sessions.   

Starting today, the chat experience will be capped at 50 chat turns per day and 5 chat turns per session.  A turn is a conversation exchange which contains both a user question and a reply from Bing. 

Our data has shown that the vast majority of you find the answers you’re looking for within 5 turns and that only ~1% of chat conversations have 50+ messages.  After a chat session hits 5 turns, you will be prompted to start a new topic. At the end of each chat session, context needs to be cleared so the model won’t get confused. Just click on the broom icon to the left of the search box for a fresh start.

As we continue to get your feedback, we will explore expanding the caps on chat sessions to further enhance search and discovery experiences.

Your input is crucial to the new Bing experience.  Please continue to send us your thoughts and ideas.