Microsoft now has an all-in-one fully integrated solution for city governments with the 311 Citizen Services Center. It combines the power of several Microsoft technologies and has both a citizen-facing portal and a back-end management module, including interactive Bing Maps for both components. When cities use the 311 service center, citizens can easily report outages, potholes, etc. by locating them on a map. City workers and contractors can use Bing Maps for service request information and updates. 311 Service Center is another great example of how Bing Maps integrates with Microsoft Dynamics® CRM to show the data the customer is managing, and to speed up the decision process.
Citizen-facing portal with self-service and multi-access channels
Centralized management back-end system for servicing requests